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Meet Our Team

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Listed in alphabetical order by first name.

Alicia Pulanco
Yacht Lines CSR

443-433-5760
alicia.pulanco@jackmartin.com

Alicia joined Avon-Dixon in February of 2010 with Jack Martin and Associates. She is a licensed Personal Lines Customer Service Support Representative, providing responses to coverage inquiries, handling and resolving any problems, and servicing existing accounts. Alicia attended Anne Arundel Community College.

Amanda Robey
Commercial Lines CSR

410-763-7036
amanda.robey@avondixon.com

Amanda joined Avon-Dixon in 2006 as a Receptionist. In 2013, she obtained her property and casualty insurance license and is now working closely with the commercial lines department as a Client Service Support Representative. Amanda currently attends Chesapeake College where she is working toward a degree in business administration.

Annette Mitchell

Annette Mitchell
Individual Benefits Agent

410-763-6873
annette.mitchell@avondixon.com

Annette joined Avon-Dixon in July of 2000 as an Agent. Prior to Avon-Dixon, Annette held a management position with Ann H. Howard & Associates for 14 years. At Avon-Dixon, Annette specializes in senior health, prescription plans, and travel insurance policies.

Beth Fritsch
Yacht/Boat Lines CSR

443-433-5761
beth.fritsch@jackmartin.com

Beth joined Jack Martin & Associates in September of 1998. She is a licensed Customer Service Representative and has completed coursework at Anne Arundel Community College and the University of Maryland.

Bill Lane
Personal/ Commercial Lines Agent

410-763-6702
bill.lane@avondixon.com

Bill joined Avon-Dixon in 1982. He is a 1973 graduate of Washington and Jefferson College, where he earned a bachelorís degree in math. He currently serves as the Chairman of the Board and has been the lead producer for several years selling personal lines, commercial lines, and life insurance. Bill has earned the designations of Certified Insurance Counselor and Certified Risk Manager. He specializes in elite homeowner insurance along with other specialized coverage, including flood.

Brandy Guy
Benefits Assistant

410-763-6608
brandy.guy@avondixon.com

Brandy joined Avon-Dixon in 2012 as a Benefits Support Representative. Prior to joining Avon-Dixon, Brandy earned a Bachelor of Arts degree in criminal justice from Mount St. Maryís University and worked for CNB for 5 years.

Carol Bennett
Farms CSR

410-763-6879
carol.bennett@avondixon.com

Carol joined Avon-Dixon LLC in 2002 when Freestate & Son merged with Avon-Dixon. She has been in the insurance industry since 1980 and currently specializes in farm and court bond accounts. Carol is located in our Centreville office.

Carrie Cooper
Trucking CSR

410-763-7365
carrie.cooper@avondixon.com

Carrie joined Avon-Dixon in 2006 as a Customer Service Representative in the Elliott Wilson Insurance Trucking division. She began her insurance career in 2005 and obtained her Certified Insurance Service Representative designation in 2011. Carrie is licensed agent and currently enrolled in Chesapeake College where she is working toward a business degree.

Charlene Komenda, CSR

Charlene Komenda
Commercial Lines CSR

410-763-4909
charlene.komenda@avondixon.com

Charlene joined Avon-Dixon in 2013 with 17 years of experience in the insurance industry. She currently serves as a Customer Service Representative in the commercial lines department and is licensed with the state of Maryland for property and casualty insurance.

Cindy Wagner
Benefits CSR

410-763-8087
cindy.wagner@avondixon.com

Cindy joined Shore Bancshares in 2004 with Wye Financial & Trust as a Licensed Securities Representative and transferred to Avon-Dixon in 2008. She currently works in the benefits department where she processes and services life, long term care, annuity and disability insurance lines.

Damon Hostetter
Yacht Executive

410-310-0136
damon.hostetter@jackmatin.com

Damon Hostetter is a Yacht Executive for Jack Martin & Associates. A graduate of the United States Naval Academy, Damon served on a Navy destroyer and achieved the rank of Lieutenant in the United States Navy. Damon also served as Director of Oshore Sailing at the Naval Academy as a civilian for 4 years. Damon has more than 23 years of claim, underwriting and sales experience in the recreational marine business.

Darlene Merriken

Darlene Merriken
Commercial Lines CSR

410-763-6703
darlene.merriken@avondixon.com

Darlene joined Avon-Dixon in 2002. She is a licensed Customer Service Representative and provides customer service in the commercial lines department.

David Lee
Group Benefits Agent

410-763-6551
david.lee@avondixon.com

David is a Senior Vice President at Avon-Dixon with over 30 years of experience working with companies to manage their group and voluntary benefits policies. David also specializes in life insurance, annuities, and long-term care planning for ďbaby boomers.Ē David is currently a member of the Easton Rotary and serves as President of the Easton Memorial Hospital Association and President of the Trappe Summer Youth Program.

Dawn Owens
Receptionist

410-758-0757
dawn.owens@avondixon.com

Dawn joined Avon-Dixon in 2011 as the Receptionist at our Centreville office, Freestate and Son. She has over 10 years of experience in customer relations, assisting clients with questions and concerns.

Deanna Blanch
Personal Lines CSR

410-763-6878
deanna.blanch@avondixon.com

Deanna joined Avon-Dixon in 2001 with over 25 years of insurance experience. She is the Personal Lines Supervisor and is currently licensed with the state of Maryland for property and casualty as well as life and health insurance.

Diana Johnson
Group Benefits Agent

410-763-6549
diana.johnson@avondixon.com

Diana is an Employee Benefits Broker/Consultant with 26 years of experience. She works with Maryland employers to tailor affordable, attractive benefits packages (health, life, disability, dental, vision insurance, etc.) for their workforce and executives. A graduate of Washington College, Diana is a ďperpetual studentĒ who has earned a Certified Employee Benefits Specialist (CEBS) designation through the Wharton School of Business as well as the Chartered Life Underwriter (CLU) and Chartered Financial Consultant (ChFC) designations through the American College.

Donna DeGroat
Trucking CSR

410-763-4865
donna.degroat@avondixon.com

Donna joined Elliott Wilson, the trucking insurance division of Avon-Dixon in 2000 as a Customer Service Representative and now processes renewals. Prior to Avon-Dixon, Donna worked for Preston Trucking Co., Inc. in accounts receivable for 13 years.

Ellen Newell
Group Benefits CSR

410-763-6874
ellen.newell@avondixon.com

Ellen joined Avon-Dixon in January of 1995. She earned a two-year degree from Howard Community College and currently holds the position of Account Manager. Ellen holds an agentís license in life and health insurance and specializes in employee benefits.

Ginny Biondi
Commercial/Personal Lines Agent

410-763-8535
ginny.biondi@avondixon.com

Ginny joined Avon-Dixon in 2012. She is a licensed agent, currently operating out of our Freestate and Son office in Centreville with over 10 years of experience in the insurance industry. Ginnyís specialties are commercial and personal property and casualty insurance with an affinity for historic exposures. Ginny earned her bachelorís degree in history from George Mason University.

 

Heather Dillon
Personal Lines CSR

410-763-7201
heather.dillon@avondixon.com

Heather joined the Avon-Dixon team in 2014 as a Client Services Representative in the personal lines department.  Her previous experience is in education, insurance, banking, and retail management.  She is a 1992 graduate of the University of Missouri-Columbia, where she earned a bachelor's degree in Consumer Economics.  Heather is a licensed agent in life and health as well as property and casualty. 

Isabelle Rogers
Commercial/Personal Lines Agent

410-763-6934
isabelle.rogers@avondixon.com

Isabelle joined Avon-Dixon in 2013 and has been a licensed agent since 2006. Isabelle is a Professional Insurance Advisor for property and casualty lines for both commercial and personal clients. She is currently working towards her Certified Insurance Counselor designation.

Ivory Buck
Claims Manager

410-763-6903
ivory.buck@avondixon.com

Ivory joined Avon-Dixon in 2005 with over 25 of years of experience in the insurance industry. Over the years he has served as a trainee, an outside adjuster, a claims specialist, an insurance investigator, and the commercial claims supervisor. He currently holds the position of Claims Manager. Ivory is a licensed property and casualty insurance agent and holds adjuster licenses in the States of Delaware and Connecticut. He is also a Notary Public of the State of Maryland and is a graduate from Lincoln University with a bachelors degree in science and math.

Jason Wilson
Trucking/Farm Insurance Agent

410-763-4894
jason.wilson@avondixon.com

Jason joined Avon-Dixon in January of 2003 after graduating from High Point University with a degree in marketing and a minor in history. He currently manages a large diversity of commercial & personal insurance accounts including farm, trucking, marine and high value homeowners. Jason is currently working toward his Certified Insurance Counselor (CIC) title and recently completed his Agribusiness and Farm Insurance Specialist (AFIS) designation.

Jay Dayton
Commercial Lines Agent

410-763-6531
jay.dayton@avondixon.com

Jay joined Avon-Dixon in 1986. Prior to joining Avon-Dixon, he attended the University of Maryland and then spent 10 years in the marine industry, building and maintaining yachts of all sizes and styles. With 27 years of insurance experience, he specializes in commercial marine insurance, including all types of commercial risks. Jay has earned the designation of a Certified Insurance Counselor. Jay has been an active member of the Waterfowl Festival, Chesapeake Wildlife Heritage, Nature Conservancy, Adkins Arboretum, Ducks Unlimited, Chesapeake Bay Maritime Museum, Tred Avon Yacht Club, Chesapeake Bay Yacht, Marine Trades Association of MD, and Chesapeake Bay Yacht Racing Association.

Jaye Clough
Personal Lines CSR

410-763-7357
jaye.clough@avondixon.com

Jaye began her insurance career with Freestate and Son eighteen years ago, filing and handling claims. She joined Avon-Dixon in 2002, when Freestate and Son and the Avon-Dixon Agency merged. Jaye works in our Centreville office where she specializes in personal lines insurance and has been a licensed agent since 1995.

Joann Duvall
Education Director

410-763-6704
joann.duvall@avondixon.com

Joann joined Avon-Dixon in 1983. She has 35 years of experience in the insurance industry. Over the years, Joann has earned the designations of Certified Insurance Service Representative and Certified Insurance Counselor. Her current role is the Director of Education. She is involved with the Chesapeake College as an instructor for the Agentís Licensing Course and works with the Independent Insurance Association of Maryland and other training facilities to bring continuing education classes to the Eastern Shore.

Jon Horton
Boat/Yacht Lines Agent

866-206-8821
jon@jackmartin.com

Jon Horton is an Assistant Vice President and Sales Manager for Jack Martin & Associates. He earned his bachelorís degree from the University of Montevallo and joined the Jack Martin & Associates team in 2005. Jon is an independent insurance agent focusing on boat and marine insurance. He serves as the Program Director for the Mid Atlantic Marinerís Club, an organization of maritime attorneys, surveyors, insurance agents and insurance companies who meet quarterly to discuss and educate themselves on the trends in the marine insurance industry.

Kathie Coughlin
Personal Lines CSR

410-763-7114
kathie.coughlin@avondixon.com

Kathie joined Avon-Dixon in 2002. She is a licensed Personal Lines Customer Service Representative performing all aspects of personal lines customer service.

Kellie Faulkner-Towers
Trucking Lines CSR

410-763-7032
kellie.towers@avondixon.com

Kellie joined Avon-Dixon in 1988. She is a licensed Customer Service Representative and currently works in the Elliott Wilson Insurance division assisting clients with their trucking insurance needs, including servicing current policies and quoting new coverage.

Kelly Sullivan
Yacht/Boat Lines Manager

443-433-5757
kelly.sullivan@jackmartin.com

With a background in customer service, Kelly Sullivan joined the Jack Martin & Associates team in the yacht division in 1991. Kelly manages the administrative staff and supports the insurance agents behind the scenes, to ensure customer policies are up-to-date and complete. Kelly is a recipient of Traveler Insuranceís High Achiever Award.

Kristen Greene
Commercial Lines CSR

410-763-7084
kristen.greene@avondixon.com

Kristen joined Avon-Dixon in 2005. She graduated from the University of Maryland in 1993 and became a licensed insurance agent in 1995. Kristen has earned the designation of Certified Insurance Service Representative and Certified Insurance Counselor. Kristen worked in the personal lines department for many years and moved to commercial lines in 2012.

 Lee Casey Lee Casey
Boat/Yacht Lines Agent

843-986-8766
lee.casey@jackmartin.com

Lee Casey is a Boat and Yacht Insurance Specialist for Jack Martin & Associates. Prior to joining the Jack Martin & Associates team in 2015, Lee graduated from Vanderbilt University and held positions in public relations and marketing.  Her career in the maritime industry started in 2002 at the Waterway Guide and was followed by her position as a Marine Finance Specialist. This experience in underwriting provided her with a comprehensive knowledge of a variety of vessels. She now uses this knowledge to ensure that each of her clients is secure with their personalized insurance coverage.

LeeAnn Shortall
Operations Manager

410-763-6733
leeann.shortall@avondixon.com

Lee Ann joined Avon-Dixon in the commercial lines department in 1996 after a 15-year career in the banking industry. She is a licensed insurance agent and holds the designation of Certified Insurance Service Representative and Certified Insurance Counselor. In her current role as operations manager, she is responsible for overseeing the day-to-day operations of the agency.

Lorry Hofman
Commercial Lines Client Services Representative

410-763-7291
lorry.hofman@avondixon.com

Lorry joined Avon-Dixon in 2014, as the Receptionist in the Easton office with many years of customer service experience.  In 2015, Lorry earned her Maryland property and casualty insurance license and currently works with the commercial lines department as a Customer Service Representative.

Maria Merkle
Commercial Lines CSR

410-763-7118
maria.merkle@avondixon.com

Maria joined Avon-Dixon March of 2014 with 9 years of experience in customer service. She currently serves as a Commercial Lines Customer Service Representative and holds a Maryland property and caualty insurance license. Maria is currently attending classes in pursuit of the Certified Insurance Service Representative designation.

Mark Freestate
Commercial/Personal Lines Agent

410-763-6816
mark.freestate@avondixon.com

After graduating from Hampden-Sydney College in 1975 with a Bachelor of Arts degree in English, Mark joined his fatherís insurance agency W.M. Freestate and Son, Inc. In 2002, Freestate and Son merged with the Avon-Dixon Agency. Mark is a licensed insurance agent and provides professional personal and commercial insurance protection for the people of Queen Anneís County and the Eastern Shore. Mark currently serves as a member of the Corsica River Conservancy Board, Gunston School Board, St Martinís Ministries in Ridgely, and Director on the Avon-Dixon and CNB boards.

Matt Brooks
Commercial/Personal Lines Agent

410-763-6758
matt.brooks@avondixon.com

Matt joined Avon-Dixon in May of 2005 and is the Assistant Vice President of commercial and personal lines. He is a Professional Insurance Advisor of commercial, personal, and life insurance lines, with a primary focus on commercial insurance. He earned a bachelorís degree in business from High Point University.

 

Megan Callahan
Commercial Lines CSR

410-822-0506
megan.callahan@avondixon.com

Megan joined Avon-Dixon in 2014 in the commercial lines department.  Prior to joining Avon-Dixon, Megan earned dual Bachelor of Science degrees in Finance and Management from Salisbury State University, and worked for Talbot Bank for two years.  She is currently working toward becoming a licensed agent.

Morgan Wells
Yacht Lines Agent

443-433-5723
morgan@jackmartin.com

Morgan Wells, Assistant Vice President, is a Yacht Insurance Specialist for Jack Martin & Associates. Prior to joining Jack Martin & Associates in 1991, he earned a bachelorís degree from George Washington University and worked in the financial services industry. Morgan is an independent insurance agent, specializing exclusively in yacht and ship insurance. With over twenty years of experience, Morgan has developed a reputation for handling the most challenging risks. Morgan has an impressive resume of both yacht racing and passage making. Morgan serves on the Board of Directors for the Avon-Dixon Insurance Agency.

Ned McDonald
Trucking /Commercial Lines Agent

410-763-4908
ned.mcdonald@avondixon.com

Ned joined Avon-Dixon as a licensed agent in 1992 after spending 5 years as an insurance company underwriter and claims adjuster. In 1985, Ned graduated from Western Maryland College with a Bachelor of Arts in business and economics. He currently holds the insurance designation of Certified Insurance Counselor. Ned is a professional insurance advisor for commercial, life, long term care, and personal lines, with a primary focus on commercial and trucking insurance.

Peggy Roe
Commercial Lines CSR

410-763-6759
peggy.roe@avondixon.com

Peggy joined the commercial lines department of Avon-Dixon in 2000. She is a licensed Customer Service Representative and specializes in small business accounts. Peggy has earned the Certified Insurance Service Representative designation.

Regina Crossley
Executive Assistant

410-763-6763
regina.crossley@avondixon.com

Regina began her career with the Avon-Dixon agency in August of 1990 as a Commercial Lines Customer Service Representative and holds an agentís license in property and casualty as well as life and health insurance. She has also earned the Certified Insurance Service Representative designation. She is a Notary for the State of Maryland. Regina currently holds the position of executive assistant to the CEO.

Renee Novak
Yacht Lines CSR

443-433-5751
renee.novak@jackmartin.com

Renee joined Jack Martin & Associates in September of 1997 as a licensed Customer Service Representative. She is responsible for communicating between carriers and clients in the yacht department. Renee completed coursework at Towson University and Anne Arundel Community College.

Rhonda Blessing

Rhonda Blessing
Commercial Lines CSR

410.763.6935
rhonda.blessing@avondixon.com

Rhonda joined Avon-Dixon in 2013 with over 18 years of experience in the insurance industry. She holds an agent's license in propery and casualty as well as life and health insurance and currently serves a Customer Service Representative in the commercial lines department.

Rich Trippe
President/CEO

410-763-6922
rich.trippe@avondixon.com

Rich joined Avon-Dixon in 2011 as the President and CEO after a long career in the insurance industry. After graduating from St. Maryís College of Maryland with a Bachelor of Arts in Economics in 1985, Rich joined The Hartford Insurance Group, where he stayed for seventeen years. After leaving Hartford, Rich worked for an independent agency in Baltimore County and subsequently ran a branch office for a national insurance wholesaler.

Sabrina Merrick
Professional Trucking Dept

410-763-7352
sabrina.merrick@avondixon.com

Sabrina joined Avon-Dixon in 2006 in the professional trucking services department, a division of Elliott Wilson Insurance. Sabrina specializes in permits, authority, and fuel taxes with over 10 years of experience in fuel taxes.

Seth Beatty
Personal/ Commercial Lines Agent

410-763-7359
seth.beatty@avondixon.com

Seth joined Avon-Dixon in 2007 as a Professional Insurance Advisor specializing in property and casualty insurance for personal and commercial lines. He is a graduate of the University of South Carolina where he earned a bachelorís degree in business management and real-estate with a minor in Spanish. After college, Seth accepted a position with Bayliss Boatworks as a crew manager, where he stayed for three years.

Stacey McElhinny
Commercial Lines CSR

410-763-6971
stacey.mcelihnny@avondixon.com

Stacey joined Avon-Dixon in February of 2005. She is a licensed Customer Service Representative, responsible for all aspects of customer service in the commercial lines division.

Sue Miller
Commercial Lines CSR

410.763.7260
sue.miller@avondixon.com

Sue joined Avon-Dixon in July of 2013 with over 30 years of experience in the insurance industry. She currently serves as a Commercial Lines Customer Service Representative with an expertise in the contractor trade. Sue is licensed in Maryland for property and casualty as well as life and health insurance.

Sylvia Quay
Commercial Lines CSR

410-763-6936
sylvia.quay@avondixon.com

Sylvia joined Avon-Dixon in 2010 with more than 8 years of experience in banking and insurance customer service. She became a licensed Customer Service Representative in 2006 and graduated from Chesapeake College in 2008. Before moving into the commercial lines department, Sylvia worked in personal lines customer service.

Tania Chen
Account Executive

410-763-6875
tania.chen@avondixon.com

Tania joined Avon-Dixon in 2015 with over 5 years of experience in employee benefits.  She is a 2009 graduate of State University of New York at Oswego where she earned a bachelor's and a master's degree in Business Administration.  Tania is a certified associate in project management and is licensed in life, accident and health insurance.  
 

Taylor Hardesty
Personal Lines CSR

410-763-7209
taylor.hardesty@avondixon.com

Taylor joined Avon-Dixon in 2015 and has been a licensed insurance agent since 2012.  She currently works in the personal lines department as a Client Services Representative.  Taylor is working to obatin the CISR designation.

Valerie MacDonald
Trucking CSR

410-763-4922
valerie.macdonald@avondixon.com

Valerie joined Avon-Dixon in 2000 as a Customer Service Representative in the Elliott Wilson Insurance Trucking division. She is a licensed agent and the Team Lead for the trucking division.

Wanda Ritter
Personal Lines CSR

410-763-6913
wanda.ritter@avondixon.com

Wanda joined Avon-Dixon in 2006. She has been a licensed Customer Service Representative for 20 years. She handles new business calls and provides quotes and customer service.

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